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Privacy Policy

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Wabmate is operated by Infokey Technology Pvt. Ltd. (“Wabmate”, “we”). This policy explains what we store, why, and how we protect it.

1. Who is responsible for the data

Our client is the data controller. The business using Wabmate decides whom to message, what to send and why.

Wabmate is the data processor. We process a client’s contacts and messages only on their instructions, to provide the service.

For your own account details and for visitors to this website, we are the controller.

2. What we store

  • Account data: name, email, phone, business and billing details.
  • Message data: contacts, message content, templates and delivery status.
  • Website data: basic technical data, such as browser type and pages visited.
  • Preferences: your chosen country and currency, saved in your browser (localStorage and a cookie).

We store message data only to provide the service and a better experience.

3. Security

  • Passwords and sensitive data are stored encrypted.
  • Messages are sent through Meta’s official WhatsApp Cloud API.
  • Access is limited to staff who need it to support you.

4. Meta and WhatsApp

WhatsApp messages pass through Meta’s servers and are subject to Meta’s and WhatsApp’s own terms and privacy policies. Wabmate is not part of WhatsApp, Meta or Google.

5. Your responsibilities as a client

You must get consent (opt-in) before messaging a contact, and let them unsubscribe.

  • Israel: section 30A of the Communications (Telecommunications and Broadcasting) Law, 1982 (the “spam law”).
  • India: the Digital Personal Data Protection Act, 2023 (DPDP Act).
  • Everywhere: WhatsApp’s Business and Commerce policies.

6. Sharing

We don’t sell data. We share it only with providers who help us run the service (such as hosting, Meta and payment processing), and only as far as needed.

7. Export and deletion

You can export your contacts and bots at any time. To have data deleted, email us. When you leave, we delete your data, except what the law requires us to keep.

8. Israeli Privacy Protection Law

Under the Privacy Protection Law, 5741-1981, and its regulations, you may review the data held about you and ask us to correct or delete data that is not accurate, complete, clear or up to date.

If you are a contact of one of our clients, please contact the business that messaged you first. They control your data, and we will help them handle your request.

We apply security measures in line with the Privacy Protection (Data Security) Regulations, 5777-2017.

9. India’s DPDP Act

Under the DPDP Act, you may ask for a summary of your data, and ask us to correct, complete or erase it. You may also raise a grievance with us at the address below.

10. Privacy requests

Email mail@wabmate.com
WhatsApp: @wabmate (opens in a new tab)
Infokey Technology Pvt. Ltd., New Delhi - 110034, India.

11. Changes

If we change this policy, we’ll update the date at the top. We’ll tell clients about major changes in advance. See also our Terms of Service.