Legal

Privacy Policy

Last updated: 22 August 2026

1. Who is responsible

The Wabmate service and the wabmate.com website are operated by Infokey Technology Pvt. Ltd., Pitampura, New Delhi, Delhi 110034, India. This policy describes what we collect, what we store, and what we deliberately do not.

2. What we collect from you

• Enquiry and account details. Name, company, phone number, email and what you tell us about your sending, collected when you request access and when we set up your account. Billing records carry your business name and GST details, as invoicing law requires.
• Campaign data. The recipient phone numbers you upload for a campaign, the templates you send, and the resulting delivery, failure and read events. Delivery reports retain recipient numbers so that you can audit your own sending.
• Opt-out data. Recipients who unsubscribe are recorded on the platform so that they are not messaged again. This list is held for you and is available in your reporting.

3. What we do not hold

The service does not keep a contact address book for your account. Your list stays in your own files and is uploaded per campaign. There are no stored contact groups, segments or contact histories on the platform. Inbound messages are forwarded to the webhook endpoints you configure, and they are also shown in a chat log in the panel that remains visible for 24 hours before it clears. We do not retain that conversation content beyond that window, so keep your own record from the webhook if you need one.

4. Where processing happens

The platform is operated on infrastructure provided by our technology partner under a processing agreement with us. Message delivery is performed by the relevant network operator: Meta Platforms for WhatsApp, and Google with its carrier partners for RCS. Each operator processes message data under its own terms once a message is handed to its network.

5. How we use the data

• To run your campaigns and produce your reports.
• To contact you about your enquiry or account, on the channels you authorised.
• To bill you and meet our tax and accounting obligations.
• To keep the service safe, including enforcing opt-outs and messaging policies.

We do not sell personal data, and we do not use your recipient lists for anything except delivering your own campaigns.

6. Retention

Campaign reports and opt-out records are retained while your account is active. After termination we delete or anonymise campaign data within a reasonable period, except records we must keep by law, such as invoices. You can ask for earlier deletion of specific campaign data.

7. Your rights

You can ask us what we hold about you or your account, ask for corrections, or ask for deletion, subject to legal retention duties. Recipients who want to stop receiving messages can reply with an opt-out at any time, and we record it.

8. Contact and grievances

Write to mail@wabmate.com, addressed to the Grievance Officer, Infokey Technology Pvt. Ltd., Pitampura, New Delhi, Delhi 110034, India. We respond within the timelines required by Indian law.

9. Changes

We update this policy when the service changes. The date at the top tells you when it last moved.